Voices of Hope
Non-profit Website Redesign
UX Designer; I worked with three other classmates and participated in the research, ideation, and iteration phase.
How It All Started
For our non-profit website redesign, we decided to choose Voices of Hope, a non-profit organization aimed at helping victims of domestic violence gain access to resources efficiently. My team and I redesign their website in order to make features such as a quick exit button, a hotline number and a safety quiz quickly accessible for the users.
We decided to interview two social workers who worked directly with victims of domestic violence. Due to the sensitive nature of the topic, our group was not able to interview victims of domestic violence. From these two interview, we were able to gain valuable insights such as the user should have access to a way to quickly and discretely leave the website and that users perfer to get help from a hotline, In addition to these interview we also did some surveys.
In the definition phase, we created an I like, I wish and whit if diagram. From that information, we created a prioiritization map. We decided that the features with the lowest complexity and the highest impact were a safety quiz, a quick exit button and the hotline number.
Low Fidelity Mobile and Web
High-Fidelity Mobile and Web
In the future we would like to add a message feature where users will be able to to get help online through text messages.